Refund policy

RETURN & EXCHANGE POLICY

Last updated: September 27, 2026

We want you to be happy with your NIVA order. Please read below for how returns, exchanges, and refunds work.

1. YOUR RIGHT TO RETURN (14-DAY WITHDRAWAL)

You may return most NIVA items within 14 days of delivery, for any reason, including simply changing your mind.

To be eligible for a return:
- The item must be unused, unworn, and unwashed
- Original tags (if any) must still be attached
- The item must be in its original condition

To start a return, email projects@enterniva.com with your order number within 14 days of delivery. We'll confirm the return address and next steps.

Return shipping cost is the customer's responsibility, unless the return is due to our error or a defective item (see Section 3 below).

Once we receive and inspect the returned item, we will process your refund to your original payment method within 14 days.

2. EXCHANGES

If you'd like a different size or color, the simplest way is to return your original item for a refund (see above) and place a new order. Because each item is made to order, we are not able to guarantee stock availability for a direct swap, but a new order can usually be produced right away.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, we cover the full cost — including return shipping.

1) Email projects@enterniva.com within 14 days of delivery.
2) Include clear photos of the issue and your order number.
3) We review your request within 2 business days.
4) If approved, you can choose a free reprint/replacement or a full refund, at no cost to you.

4. NON-RETURNABLE SITUATIONS

- Items returned after 14 days from delivery
- Items that have been worn, washed, or altered
- Items missing original tags

5. CONTACT

For any questions about your order: projects@enterniva.com